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Terms and Condetions

General: 

  • Our company is entitled, under certain circumstances and constraints, to change the tour date, pick-up time, drop-off time and tour route according to at its discretion while taking into consideration the tourists’ best interests.
  • Jerusalem from Amman reserves the right to visit alternative locations instead of those scheduled due to force majeure, bad weather or imposed security limitations.
  • Tourists are obliged to follow the instructions of the tour guide or any other representative of the Jerusalem from Amman Company. 
  • In the event that the tourist is late, the tour leader may at his discretion continue the tour. All
  • Under certain circumstances, a change of vehicle may be required during the tour/pick-up/drop-off, in order to avoid delays, shorten travel time, and ensure operational efficiency. 
  • Jerusalem from Amman Tours will not be responsible for any and all incidents regarding food allergies and sensitivities that might occur during the tour. It is every tour participant's own responsibility to make sure food items don't include ingredients that might impact their health or tour experience. 
  • Privacy Policy - See our full Privacy Policy

Company Name:

Hajjat Tours and Travel is a licensed tour company in Jordan and is registered with the Ministry of Tourism and Antiquities and Jordan Tourism Board. It is also a member of the Jordan Inbound Tour Operators Association. Jerusalem from Amman is a regional sightseeing brand for Hajjat Tours.

Booking and Paying for Your Arrangements:

Booking:

A booking is made with us when you pay us a deposit (or full payment if you are booking within 60 days of departure) and we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you.

Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.

The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 60 days prior to scheduled departure- unless otherwise stated. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in the Cancelation policy, will become payable.

Payment Schedule:

  • At time of reservation (if greater than 60 days before the start of the tour) 25% deposit
  • 45 days before the start of the tour- Remaining balance

Payment Method:

  • Bank transfer: Payment is done via bank transfer: a bank transfer fee of USD 30.00 will be added to the tour cost. 
  • PayPal: Payment through PayPal which can be paid through credit card/ debit card or by other PayPal account to our PayPal account- 4% should be added to total tour fee.

Rates:

Prices listed are current and valid. Jerusalem from Amman can change prices at its own discretion.

Travel and Medical Insurance:

Medical and Travel Insurance are not included in our tours. We highly recommend all our customers to get travel and medical insurance prior to travel. Jerusalem from Amman will not be held responsible for any injury, loss, damage, accidents, or delays which may occur.

Refunds:

The customer is not entitled to claim a refund unless it is in accordance with our cancellation policy or under certain special circumstances which have been approved by the company management. Please note that if you cancel your trip and qualify for a refund, as per the cancellation policy, we will process the refund within one week of the agreement to the refund. The money will normally be refunded by the same method the payment was made unless mutually agreed by both parties to transfer the refund by a different method.

Cancellation Policy:

Canceling a booking with Jerusalem from Amman can result in cancellation fees as outlined below.

Daily Tours and Private Tours: 

  • If you cancel at least 7 calendar days in advance, there is no cancellation fee.
  • If you cancel between 2 and 6 calendar days in advance, you will be charged a 50% cancellation fee.
  • If you cancel within 2 calendar days in advance, you will be charged a 100% cancellation fee.
  • No Show- No Refund

Transfers: 

  • If you cancel at least 72 hours in advance, there is no cancelation fee.
  • If you cancel 24 hours in advance, there is 50% cancelation fee.
  • Cancelation on the day of the transfer- No refund.
  • No Show- No Refund

Refusal of entry at the border:

Jerusalem from Amman acts as a tour company and we have no control over the procedures by the border authority, however, we can’t guarantee your entry at the border if the authority denied it for any reason.

Please note if your entry is denied by the border authority for any reason, cancelation terms will be applicable.

Copyright/ Use of website:

The content of this website is the property of Jerusalem from Amman Tours. It is strictly forbidden to copy the website content or use it for any purpose. Violations of this policy will result in legal action.

 

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